Major Service Disruption: Emplifi Knowledge Unavailable

The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally.

We are monitoring the environment to confirm continued stability. The Knowledge Authoring Tool was not affected.

Thank you for your patience while we worked to restore service.

We are investigating an issue affecting the Emplifi Knowledge application. Some customers may be unable to access Knowledge or may encounter errors in Knowledge and Agent Assist.

Our team is actively working to identify the cause. We will provide an update as more information becomes available.

Thank you for your patience while we work to resolve this issue.