Outage in EmploymentHero

Payroll & Swag - [RESOLVED/MONITORING] Customers unable to access the Payroll platform and Swag.

Resolved Minor
October 21, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform. We apologise for the inconvenience
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/22/2024 02:43AM

Continued monitoring has confirmed this issue has been resolved.

Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.

MONITORING 2 months ago - at 10/22/2024 01:04AM

Our upstream provider has confirmed this issue has been resolved.

We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes.

Thank you for your continued patience, this page will be updated in 30 minutes.

IDENTIFIED 2 months ago - at 10/22/2024 12:26AM

Our engineers continue to work closely with the upstream provider.

We will provide another update within 30 minutes.

Thank you for your patience.

IDENTIFIED 2 months ago - at 10/21/2024 11:41PM

We continue to investigate the issue and are working with upstream third-party providers to resolve.

We apologise for the continued disruption.

IDENTIFIED 2 months ago - at 10/21/2024 10:55PM

Whilst we have isolated root cause, our engineers are still working with a third party to resolve.

We apologise for the ongoing inconvenience and will update this status in 30 minutes.

Thank you for your patience.

IDENTIFIED 2 months ago - at 10/21/2024 09:33PM

Our engineers have identified the issue and are currently working on resolution.

Thank you for your continued patience.

INVESTIGATING 2 months ago - at 10/21/2024 08:58PM

Our engineers are continuing to investigate this issue under the highest priority.

Thank you for your patience.

INVESTIGATING 2 months ago - at 10/21/2024 08:18PM

Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform.

We apologise for the inconvenience

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