Outage in EmploymentHero

Swag - Some customers unable to login

Resolved Minor
November 19, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Our engineers are currently investigating an issue preventing some customers from logging into Swag app. Note that this is only impacting fresh sessions, existing sessions are working as intended. Thank you for your patience
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/19/2024 07:22AM

Our monitoring has confirmed this incident has been resolved.

Thank you.

MONITORING 3 months ago - at 11/19/2024 02:30AM

This incident has been mitigated and our engineers are continuing to monitor.

INVESTIGATING 3 months ago - at 11/19/2024 01:33AM

Our engineers have identified the issue and are deploying a fix.

We will provide an update once this has been deployed.

INVESTIGATING 3 months ago - at 11/19/2024 01:09AM

Our engineers are continuing their investigation into this issue.

INVESTIGATING 3 months ago - at 11/19/2024 12:07AM

Our engineers are currently investigating an issue preventing some customers from logging into Swag app.

Note that this is only impacting fresh sessions, existing sessions are working as intended.

Thank you for your patience

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