Outage in Engine Yard

eybackup process failing

Resolved Major
May 25, 2025 - Started 5 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating an issue with the eybackup process. Our team is actively working to identify the root cause and implement a fix.
Components affected
Engine Yard Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/28/2025 05:09AM

This incident has been resolved.

MONITORING 5 months ago - at 05/27/2025 03:23AM

Our team has investigated and fixed the issue. If backups are still failing, please perform a Chef run and test again—this should resolve the issue.

IDENTIFIED 5 months ago - at 05/26/2025 10:26AM

We have identified the issue, and our team is working on a final fix.

INVESTIGATING 5 months ago - at 05/26/2025 05:51AM

We are currently investigating an issue with the eybackup process.
Our team is actively working to identify the root cause and implement a fix.

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