Outage in Epicor
Kinetic Australia Service Issue
Resolved MinorIncident Report
Summary AI Generated
Epicor Kinetic experienced a service availability issue affecting a subset of customers in Australia, lasting approximately 4 hours. The root cause was identified, and technical teams implemented corrective actions, with a mitigation applied and service recovery underway by the end of the incident window. The situation was being closely monitored to confirm sustained stability before full resolution could be declared.
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
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Latest Updates ( sorted recent to last )
INFORMATIONAL
28 days ago - at 07/09/2026 11:40PM
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
INFORMATIONAL
28 days ago - at 07/10/2026 12:40AM
We have identified the root cause of the incident affecting availability of Kinetic for some customers in Australia. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.
INFORMATIONAL
28 days ago - at 07/10/2026 01:40AM
We have identified the root cause of the incident affecting availability of Kinetic for some customers in Australia. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.
INFORMATIONAL
28 days ago - at 07/10/2026 02:40AM
We have identified the root cause of the incident affecting availability of Kinetic for some customers in Australia. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.
INFORMATIONAL
28 days ago - at 07/10/2026 03:40AM
A mitigation has been applied for the incident affecting availability of Kinetic for some customers in Australia. We are seeing signs of service recovery and are monitoring closely to confirm sustained stability. The incident is not yet considered resolved. We will provide another update within 60 minutes, or a resolution notice once service stability has been confirmed.
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