Outage in Epicor
Kinetic - UK - Intermitted Printing issue on subset of standard reports
Resolved MinorIncident Report
Summary AI Generated
Epicor Kinetic experienced intermittent SSRS reporting failures affecting a subset of UK customers for approximately 5.8 hours, preventing some users from generating or accessing standard reports. The investigation involved Epicor's technical teams in collaboration with Microsoft to identify the root cause. The incident was classified as minor, with restoration efforts ongoing throughout the duration of the event.
We are currently investigating an incident affecting Live SSRS reporting functionality for some customers in the UK region. Customers may be unable to generate or access reports at this time. Our technical teams are actively investigating and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
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Latest Updates ( sorted recent to last )
INFORMATIONAL
26 days ago - at 07/12/2026 02:08PM
We are currently investigating an incident affecting Live SSRS reporting functionality for some customers in the UK region. Customers may be unable to generate or access reports at this time. Our technical teams are actively investigating and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
INFORMATIONAL
26 days ago - at 07/12/2026 03:09PM
We are continuing to investigate the incident affecting Live SSRS reporting functionality for some customers in the UK region. The root cause has not yet been confirmed. Customers may continue to experience issues generating or accessing reports while our teams review service health, system activity, and related components. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
INFORMATIONAL
26 days ago - at 07/12/2026 04:52PM
We are continuing to investigate the incident affecting Live SSRS reporting functionality for some customers in the UK region. The root cause has not yet been confirmed. Our technical teams remain actively engaged and are also working with Microsoft to support the investigation and restoration efforts. Customers may continue to experience issues generating or accessing reports while the investigation continues. We apologize for the ongoing disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
INFORMATIONAL
26 days ago - at 07/12/2026 07:13PM
We are currently investigating an incident affecting Live SSRS reporting functionality for some customers in the UK region. Customers may be unable to generate specific reports at this time. Our technical teams are actively investigating and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
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