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Outage in Epicor

Kinetic - Americas Service Outage

Resolved Minor
September 20, 2026 - Started 16 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

**Summary:** On September 20, 2026, Epicor Kinetic Public Cloud experienced a 6-hour outage affecting printing functionality for some customers in the Americas/US region, causing print job failures, delays, and pending jobs. A mitigation was applied later in the incident, after which printing services began showing signs of recovery. As of the final update, teams were actively monitoring to confirm sustained stability before declaring full resolution.

We are currently investigating an incident affecting availability of Kinetic for some customers in Americas production. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

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Latest Updates ( sorted recent to last )
INFORMATIONAL 16 days ago - at 09/20/2026 01:51PM



We are currently investigating an incident affecting availability of
Kinetic
for some customers in Americas production. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/20/2026 02:56PM

We are continuing to investigate the incident affecting availability of Kinetic for some customers in Americas Live. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 30 minutes, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/20/2026 03:50PM

We are continuing to investigate the incident affecting availability of Kinetic Public Cloud for some customers in the US region. Our technical teams are actively working to restore service, and recovery actions are currently in progress. The root cause has not yet been confirmed. We apologize for the ongoing disruption and will provide another update as recovery progresses, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/20/2026 04:44PM

We are continuing to investigate the incident affecting printing functionality for Kinetic Public Cloud for some customers in US region . The root cause has not yet been confirmed. Affected customers may continue to experience failures, delays, or pending print jobs while our teams work to identify the cause and restore printing functionality. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/20/2026 05:30PM

We are continuing to investigate the incident affecting printing functionality for Kinetic Public Cloud for some customers in US region . The root cause has not yet been confirmed. Affected customers may continue to experience failures, delays, or pending print jobs while our teams work to identify the cause and restore printing functionality. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/20/2026 05:55PM

A mitigation has been applied for the incident affecting printing functionality in Kinetic Public Cloud  for some customers in US region. Printing services are showing signs of recovery, and our teams are monitoring closely to confirm that print jobs are completing successfully. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.

INFORMATIONAL 16 days ago - at 09/20/2026 06:26PM

A mitigation has been applied for the incident affecting printing functionality in Kinetic Public Cloud  for some customers in US region. Printing services are showing signs of recovery, and our teams are monitoring closely to confirm that print jobs are completing successfully. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.

INFORMATIONAL 16 days ago - at 09/20/2026 06:56PM

A mitigation has been applied for the incident affecting printing functionality in Kinetic Public Cloud  for some customers in US region. Printing services are showing signs of recovery, and our teams are monitoring closely to confirm that print jobs are completing successfully. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.

INFORMATIONAL 16 days ago - at 09/20/2026 07:32PM

A mitigation has been applied for the incident affecting printing functionality in Kinetic Public Cloud  for some customers in US region. Printing services are showing signs of recovery, and our teams are monitoring closely to confirm that print jobs are completing successfully. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.

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