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Outage in Epicor

Kinetic Multi-Tenant Service Issue

Resolved Minor
September 20, 2026 - Started 16 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Epicor's Kinetic Multi-Tenant service experienced an availability issue lasting approximately 1.8 hours, affecting a subset of US customers across the Kinetic and Kinetic MT/Express components. The root cause was identified during the incident, and technical teams worked to apply corrective measures to restore service. The incident was classified as minor, with regular updates provided to customers throughout the investigation and remediation process.

We are currently investigating an incident affecting availability of Kinetic Multi-Tenant for some customers in US. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

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Latest Updates ( sorted recent to last )
INFORMATIONAL 16 days ago - at 09/21/2026 01:12AM

We are currently investigating an incident affecting availability of Kinetic Multi-Tenant for some customers in US. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/21/2026 01:44AM

We are continuing to investigate the incident affecting availability of Kinetic Multi-Tenant for some customers in US. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 30 minutes, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/21/2026 02:07AM

We are actively investigating an availability issue affecting some Kinetic Multi-Tenant customers in the US. While the root cause remains unconfirmed, our teams are reviewing service health, system activity, and related components to identify the issue and restore service. We apologize for the disruption and will share another update within 30 minutes, or sooner if there is a significant change.

INFORMATIONAL 16 days ago - at 09/21/2026 02:25AM

We have identified the root cause of the incident affecting availability of Kinetic Multi-Tenant for some customers in US. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.

INFORMATIONAL 16 days ago - at 09/21/2026 02:49AM

The root cause of the availability issue impacting a subset of Kinetic Multi-Tenant customers in the US has been identified. Our technical teams are actively applying corrective measures and working to restore full service as quickly as possible. We apologize for the continued disruption and appreciate your patience. The next update will be provided within 30 minutes, or sooner if service is fully restored.

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