Outage in Eptura Workplace
S2 - Users receiving notifications for Packages while notifications have been disabled
Resolved Minor
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Outage Details
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Components affected
Eptura Workplace Mail ModuleLatest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 02/21/2025 06:45PM
We are pleased to inform you that the issue with Users receiving notifications for Packages while notifications have been disabled has been resolved. Our Engineering team has completed the necessary actions and verified that the service is now functioning normally.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out
IDENTIFIED
4 months ago - at 02/21/2025 03:35PM
Our Engineering team has identified the cause of the disruption affecting Users receiving notifications for Packages while notifications have been disabled.
We are now working on implementing a solution to restore full functionality.
INVESTIGATING
4 months ago - at 02/20/2025 11:19PM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 02/20/2025 10:54PM
Investigation continues for "Users receiving notifications for Packages while notifications have been disabled". Our engineering team has put a work around in place for the impacted customers by temporarily suppressing notifications for the Mail Module. Investigation will continue through out the evening.
Our next update, will be 9:00 PM CST.
INVESTIGATING
4 months ago - at 02/20/2025 06:44PM
We are continuing to investigate this issue. Thank you for your patience as we work through this disruption.
Our next update will be 4:43 PM CST.
INVESTIGATING
4 months ago - at 02/20/2025 02:43PM
We are continuing to investigate the issue with Users receiving notifications for packages while notifications have been disabled.
Our engineering team is actively working to determine the root cause of the disruption and assess its impact.
We will provide our next update by 12:43 PM CST.
MONITORING
4 months ago - at 02/19/2025 10:02PM
We will continue to monitor the solution overnight. Our next update will be tomorrow, 02/20/2025 at 9am MST.
MONITORING
4 months ago - at 02/19/2025 06:03PM
We have implemented a solution for the issue affecting Users receiving notifications for Packages while notifications have been disabled and are currently monitoring the situation to ensure stability and performance. While rolling out a solution, you may have experienced a small window of downtime. Our cloud operations team is overseeing the process to confirm that the issue has been fully resolved.
Our next update will be 2:00 PM MST.
INVESTIGATING
4 months ago - at 02/19/2025 05:49PM
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
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