S2 - Eptura Workplace floorplan tiles are not loading

We are pleased to inform you that the issue with workplace floorplan tiles not loading has been resolved. Our Engineering team has completed the necessary actions and verified that the service is now functioning normally.

A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.

Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.

We’ve implemented a fix for the issue impacting Workplace floorplan tiles and are actively monitoring the situation to ensure continued stability and performance.

If you’re still experiencing any problems, please reach out to our support team through your existing support case on the Customer Hub (or create a new one if none exists).

Our next update will be shared by 9:00 AM CST.

Our engineering team has made some updates to address the issue affecting floorplan visibility. While we have seen improvements in some areas, we are still investigating the code to resolve this issue and ensure full resolution.

We appreciate your continued patience and will share further updates as they become available.

Our engineering team will continue working on this issue over the weekend as we investigate the code. We will provide further updates as we gather more information.

We appreciate your patience as we work to resolve this issue.

Our engineering team continues to work on implementing a solution to restore full functionality to the Workplace floorplan tiles that are currently not loading.

We are closely monitoring the situation and will provide updates as soon as more information becomes available.

We appreciate your patience and understanding as we work to resolve this issue.

Our engineering team is actively working on implementing a solution to restore full functionality to the Workplace floorplan tiles that are currently not loading.

We are closely monitoring the situation and will provide updates as soon as more information becomes available.

We appreciate your patience and understanding as we work to resolve this issue.

Our Engineering team is currently investigating an issue with workplace floorplan tiles not loading and has identified the cause of the disruption. We will update you when we have more information.

We appreciate your patience as we work to resolve this issue.

Our Engineering team has identified the cause of the disruption affecting the Space floorplan tile not loading.

We are now working on implementing a solution to restore full functionality.

We will continue to monitor the situation closely and provide the next update by 9:30 pm CST.

We appreciate your patience as we work to resolve this issue.

We are currently investigating an issue with workplace floorplan tiles not loading. Our Engineering team is currently investigating to determine the cause of the disruption. Next update will be posted at 5:30 CST

We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.