Outage in Equinix Metal

Urgent: Reload Single Rack Switch Pair Amsterdam

Resolved Maintenance
September 12, 2022 - Started about 3 years ago - Lasted 30 minutes
Official incident page

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Outage Details

On Monday, September 12, 2022, between 16:40 and 17:40 EDT (20:40 - 21:40 UTC)>, we will reboot a single rack switch in AM6 to alleviate a fault condition. Customers in this rack will experience approximately 15 minutes of downtime during the reboot process if they are not using redundant networking configurations (hybrid mode with a broken bond, for example). Please reach out via support@equinixmetal.com with any questions.
Components affected
Equinix Metal AM6 Provisioning Equinix Metal Network
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/12/2022 09:10PM

We have finished rebooting the single switch in AM6 and we are now monitor traffic for the next 30 minutes to ensure there are no signs of further issues.

INVESTIGATING about 3 years ago - at 09/12/2022 08:41PM

On Monday, September 12, 2022, between 16:40 and 17:40 EDT (20:40 - 21:40 UTC)>, we will reboot a single rack switch in AM6 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process if they are not using redundant networking configurations (hybrid mode with a broken bond, for example).

Please reach out via support@equinixmetal.com with any questions.

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