Outage in Equinix Metal

Primary Shared Fabric Metal Port impacted

Resolved Minor
September 29, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at support@equinixmetal.com with any questions.
Components affected
Equinix Metal Network

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/30/2025 08:55AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/30/2025 02:42AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/30/2025 02:17AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/30/2025 02:07AM

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.

Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.

Please reach out at support@equinixmetal.com with any questions.

Latest Equinix Metal outages

Metal API Issue - about 11 hours ago
Primary and Secondary Metal port impacted - 5 days ago
Connectivity Issue Multiple Metros - 29 days ago
Equinix Metal API and Portal Impact - about 1 month ago
Connectivity issue in Sao Paulo Metro - about 1 month ago

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