Outage in Equinix Metal

Primary Shared Fabric Metal Port impacted

Resolved Minor
September 30, 2025 - Started about 10 hours ago - Lasted about 7 hours
Official incident page

Need to monitor Equinix Metal outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Equinix Metal, and never miss an outage again.
Start Free Trial

Outage Details

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at support@equinixmetal.com with any questions.
Components affected
Equinix Metal Network
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 09/30/2025 08:55AM

This incident has been resolved.

MONITORING about 9 hours ago - at 09/30/2025 02:42AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 9 hours ago - at 09/30/2025 02:17AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 10 hours ago - at 09/30/2025 02:07AM

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.

Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.

Please reach out at support@equinixmetal.com with any questions.

Latest Equinix Metal outages

Power issue - Madrid Metro - 7 days ago
NY Network Connectivity Issue - 7 days ago
Connectivity issues in London Metro - 11 days ago
Madrid - MD2 Network Connectivity Issue - 11 days ago
Primary Shared Interconnection impacted - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook