Outage in Equinix Metal

Primary Shared Fabric Metal Port impacted

Resolved Minor

September 29, 2025 - Started 4 months ago - Lasted about 7 hours
Official incident page

Incident Report

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at support@equinixmetal.com with any questions.

Components affected

Equinix Metal Network

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/30/2025 08:55AM

This incident has been resolved.

MONITORING 4 months ago - at 09/30/2025 02:42AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/30/2025 02:17AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/30/2025 02:07AM

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.

Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.

Please reach out at support@equinixmetal.com with any questions.

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