Outage in Equinix Metal
Brief Network Disruption – Chicago (CH3)
Resolved MinorIncident Report
Summary AI Generated
A network device in Equinix Metal's Chicago (CH3) facility experienced an unexpected restart, affecting the Equinix Metal Network and ORD1 Provisioning services for 23 minutes. Customers with bonded interfaces experienced reduced redundancy and throughput, while those with unbonded configurations encountered packet loss during the device recovery. The device fully recovered with MLAG bonds restored, returning all services to normal operation.
One of the network devices in Chicago (CH3) experienced an unexpected restart. The device has fully recovered, and all services are currently operating normally.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 04/14/2026 04:48PM
At this time the device has recovered and MLAG bonds have been restored. The device has fully recovered, and all services are currently operating normally.
IDENTIFIED
about 7 hours ago - at 04/14/2026 04:27PM
Customers in this rack with bonded interfaces should have only encountered a loss in redundancy and available through-put for their uplinks.
Customers in an unbonded configuration, may have experienced some packet loss while the device recovered.
INVESTIGATING
about 8 hours ago - at 04/14/2026 04:25PM
One of the network devices in Chicago (CH3) experienced an unexpected restart. The device has fully recovered, and all services are currently operating normally.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
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