Outage in Equinix Metal

Device Provisioning Issue in SG4, DC10 and MT1

Resolved Minor

November 14, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue affecting provisioning in SG4, DC10 and MT1. Provisioning in these facilities may fail or time out while we resolve the problem. Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Components affected

Equinix Metal Device Provisioning Equinix Metal SG1 Provisioning Equinix Metal DC13 Provisioning

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/14/2023 08:04PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/14/2023 04:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 11/14/2023 04:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 11/14/2023 04:04PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/14/2023 03:38PM

We are currently investigating an issue affecting provisioning in SG4, DC10 and MT1. Provisioning in these facilities may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Latest Equinix Metal outages

SV Metro Isolation - 21 days ago

DC10 Network Connectivity Issue - about 1 month ago

Metadata service degradation in some facilities - about 1 month ago

SY4 Network Connectivity Issue - about 1 month ago

SV15 and SV16 outage - about 1 month ago

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