Outage in Equinix Metal
Equinix Fiber connect circuit down between NY5 and Ny7
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
Equinix Metal API Equinix Metal NY5 Provisioning Equinix Metal Portal Equinix Metal Network Equinix Metal WebsiteTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/05/2025 09:29AM
This incident has been resolved.
MONITORING
about 1 year ago - at 04/05/2025 09:08AM
We experienced a complete outage at the NY7 site due to a fiber cut by the provider, which affected all fiber connection circuits between NY5 and NY7. This disruption impacted the Equinix Metal API, as the databases are housed in NY7. To restore service, we have configured an alternate path through NY5, NY4, and NY7. We are currently in the monitoring phase.
MONITORING
about 1 year ago - at 04/05/2025 08:48AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 year ago - at 04/05/2025 08:19AM
The cross-connects have been completed; however, the link is not yet active. We are actively addressing the matter at hand.
INVESTIGATING
about 1 year ago - at 04/05/2025 06:39AM
We are still working on having an alternate path between NY5 and NY7.
INVESTIGATING
about 1 year ago - at 04/05/2025 05:02AM
We are now working on establishing alternate paths
INVESTIGATING
about 1 year ago - at 04/05/2025 05:01AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 04/05/2025 03:21AM
We are investigating the cause of all fiber connection circuits going down between NY5 and NY7
INVESTIGATING
about 1 year ago - at 04/05/2025 02:16AM
We are currently investigating this issue.
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