Outage in Equinix Metal
Equinix Fiber connect circuit down between NY5 and Ny7
Resolved Minor
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Outage Details
Components affected
Equinix Metal API Equinix Metal NY5 Provisioning Equinix Metal Portal Equinix Metal Network Equinix Metal WebsiteLatest Updates ( sorted recent to last )
This incident has been resolved.
We experienced a complete outage at the NY7 site due to a fiber cut by the provider, which affected all fiber connection circuits between NY5 and NY7. This disruption impacted the Equinix Metal API, as the databases are housed in NY7. To restore service, we have configured an alternate path through NY5, NY4, and NY7. We are currently in the monitoring phase.
A fix has been implemented and we are monitoring the results.
The cross-connects have been completed; however, the link is not yet active. We are actively addressing the matter at hand.
We are still working on having an alternate path between NY5 and NY7.
We are now working on establishing alternate paths
We are continuing to investigate this issue.
We are investigating the cause of all fiber connection circuits going down between NY5 and NY7
We are currently investigating this issue.
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