Outage in Equinix Metal
Primary Shared Interconnection impacted
Resolved MinorIncident Report
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.
Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.
Please reach out at support@equinixmetal.com with any questions.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/28/2025 06:47AM
This incident has been resolved.
MONITORING
8 months ago - at 08/28/2025 06:17AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 08/28/2025 03:11AM
We want to inform you that this issue is due to a hardware problem in our third-party provider's network. The provider's engineers are currently investigating the issue to determine the cause and implement a resolution as quickly as possible.
IDENTIFIED
8 months ago - at 08/28/2025 02:33AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 months ago - at 08/28/2025 02:19AM
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.
Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.
Please reach out at support@equinixmetal.com with any questions.
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