Outage in Equinix Metal

Primary Shared Interconnection impacted

Resolved Minor
August 27, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at support@equinixmetal.com with any questions.
Components affected
Equinix Metal Network
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/28/2025 06:47AM

This incident has been resolved.

MONITORING about 1 month ago - at 08/28/2025 06:17AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 08/28/2025 03:11AM

We want to inform you that this issue is due to a hardware problem in our third-party provider's network. The provider's engineers are currently investigating the issue to determine the cause and implement a resolution as quickly as possible.

IDENTIFIED about 1 month ago - at 08/28/2025 02:33AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 08/28/2025 02:19AM

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.

Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.

Please reach out at support@equinixmetal.com with any questions.

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