Outage in Equinix Metal
Primary Shared Interconnection impacted
Resolved Minor
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Outage Details
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.
Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.
Please reach out at support@equinixmetal.com with any questions.
Components affected
Equinix Metal NetworkLatest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/28/2025 06:47AM
This incident has been resolved.
MONITORING
11 days ago - at 08/28/2025 06:17AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 08/28/2025 03:11AM
We want to inform you that this issue is due to a hardware problem in our third-party provider's network. The provider's engineers are currently investigating the issue to determine the cause and implement a resolution as quickly as possible.
IDENTIFIED
11 days ago - at 08/28/2025 02:33AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 days ago - at 08/28/2025 02:19AM
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.
Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.
Please reach out at support@equinixmetal.com with any questions.
Latest Equinix Metal outages
Incident due to emergency maintenance by a third-party provider impacting Equinix customers. - 17 days ago
DC Network Connectivity Issue - about 1 month ago
SV15 Network Connectivity Issue - about 1 month ago
Shared Interconnection Connectivity Issue - about 2 months ago
AM and ML Shared Interconnection Connectivity Issue - about 2 months ago
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