Outage in Equinix Metal

Connectivity Issue Multiple Metros

Resolved Major
October 21, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a connectivity issue affecting stability in NY Metro. Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Components affected
Equinix Metal Network Equinix Metal NY5 Provisioning

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/21/2025 03:03PM

All services remain stable and the the issue is deemed resolved. Root cause analysis is ongoing.

MONITORING 1 day ago - at 10/21/2025 01:13PM

All services remain stable. There has been confirmed mixed impact to Internet and interconnection services in multiple metros. The estimated period of impact is 1032-1047 UTC.

Please reach out to support@equinixmetal.com for further assistance.

IDENTIFIED 1 day ago - at 10/21/2025 12:43PM

Connectivity is confirmed stable since 1046 UTC. There was a major event in the Equinix backbone network which is being investigated as part of a larger global incident.

IDENTIFIED 1 day ago - at 10/21/2025 11:27AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 10/21/2025 10:59AM

We are currently investigating a connectivity issue affecting stability in NY Metro.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

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