Outage in Equinix

Provider Issue (Internet Exchange, Equinix Internet Access / Equinix Connect)

Resolved Minor
January 17, 2024 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue.
m967br04rc5q
Incident Number: INC0026204
[Internet Exchange - Americas (SP); Equinix Internet Access / Equinix Connect - AMER (SP)]
Components affected
Equinix SP - Sao Paulo Equinix SP - Sao Paulo
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 01/18/2024 05:16AM

IX.BR identified a fiber break that caused unavailability at PIX Equinix-SP4 at IX.BR in São Paulo. The fiber provider has already been contacted and they are working on restoring the service..
m967br04rc5q
Incident Number: INC0026204[Equinix Internet Access / Equinix Connect - AMER (SP); Internet Exchange - Americas (SP)]

IDENTIFIED 8 months ago - at 01/17/2024 04:04AM

IX.BR identified a fiber break that caused unavailability at PIX Equinix-SP4 at IX.BR in São Paulo. The fiber provider has already been contacted and they are working on restoring the service..
m967br04rc5q
Incident Number: INC0026204[Equinix Internet Access / Equinix Connect - AMER (SP); Internet Exchange - Americas (SP)]

IDENTIFIED 8 months ago - at 01/17/2024 01:59AM

SMC Engineers are currently investiganting a potencial issue with IX.BR. Customers may experiênce latency variation for some destinations..
m967br04rc5q
Incident Number: INC0026204[Equinix Internet Access / Equinix Connect - AMER (SP); Internet Exchange - Americas (SP)]

IDENTIFIED 8 months ago - at 01/17/2024 01:44AM

We are currently investigating this issue.
m967br04rc5q
Incident Number: INC0026204[Internet Exchange - Americas (SP); Equinix Internet Access / Equinix Connect - AMER (SP)]

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