Network Component Issue (Equinix Connect)

Eqiunix Engineer complete migrating customer's service to new ports and confirmed traffic has resumed for affected customer at 06:23hrs UTC. We are monitoring the stability of the service.
Incident Number: INC0078039[Equinix Connect - HK]

Eqiunix Engineer complete migrating customer's service to new ports and confirmed traffic has resumed for affected customer at 06:23hrs UTC. We are monitoring the stability of the service.
Incident Number: INC0078039[Equinix Connect - HK]

Due to compatibility issues, Equinix engineers were unable to replace the faulty line card. As a result, the customer's services are being migrated to new ports.

Incident Number: INC0078039[Equinix Connect - HK]

One of the line cards of secondary Equinix Connect / Equinix Internet Access device has failed.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy. Equinix Engineers have tried to reseat the module but still failing. We are currently sourcing spare line cards to replace the faulty hardware.
Incident Number: INC0078039[Equinix Connect - HK]

One of the line cards of secondary Equinix Connect / Equinix Internet Access device has failed.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy.
Incident Number: INC0078039[Equinix Connect - HK]