Outage in Equinix

Network Component Issue (Metro Connect)

Major
March 12, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

Equinix SMC has reported an optical protection switchover in Metro Connect platform. The brief service interruption experienced is due to failover design. Unprotected services will encounter an outage. Equinix engineers are investigating the issue.
Incident Number: INC0078204
[Metro Connect - PA]
Components affected
Equinix PA - Paris
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 03/12/2025 05:01PM

Dear Equinix Customer:
Our Dark fiber provider have identified a potential fibre break fault impacting multiple services. They have managed to pinpoint a possible break point.
The field engineering team has been engaged and is being dispatched to the suspected location to isolate and resolve the fault as quickly as possible.
ETR & ETA for the moment is not available.
We'll provide the next update in 60 minutes.
Thank you for your patience and understanding.
Incident Number: INC0078204[Metro Connect - PA]

IDENTIFIED about 5 hours ago - at 03/12/2025 02:41PM

Equinix SMC has reported an optical protection switchover in Metro Connect platform.
The brief service interruption experienced is due to failover design.
Unprotected services will encounter an outage.
Equinix engineers are investigating the issue.
Incident Number: INC0078204[Metro Connect - PA]

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