Outage in Equinix

Provider Issue (Equinix Fabric)

Resolved Major
March 31, 2025 - Started 4 days ago - Lasted about 14 hours
Official incident page

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Outage Details

On March 30th at 15:19 UTC, a fire in SP4 affected the dark fiber provider cage, causing a dark fiber link outage. This incident has impacted the Equinix Fabric circuits and virtual connections (VC) with OCI and GCP, resulting in service downtime. Equinix resolved the issue by switching the affected CSP circuits to another path, restoring services by 20:56 UTC on the same day. The service has been stable since then. The next step is to schedule the circuits' switch back to the original path.
Incident Number: INC0080174
[Equinix Fabric - SP]
Components affected
Equinix SP - Sao Paulo
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/01/2025 03:39AM

We would like to inform you that the affected services remain stable and without new incidents. The Equinix engineering team are commited in assessing the best date and time for the path switching. New updates will be shared as soon as we have relevant information.
Incident Number: INC0080174[Equinix Fabric - SP]

IDENTIFIED 3 days ago - at 04/01/2025 02:09AM

We would like to inform you that the affected services remain stable and without new incidents. The Equinix engineering team are commited in assessing the best date and time for the path switching. New updates will be shared as soon as we have relevant information.
Incident Number: INC0080174[Equinix Fabric - SP]

IDENTIFIED 4 days ago - at 03/31/2025 01:39PM

On March 30th at 15:19 UTC, a fire in SP4 affected the dark fiber provider cage, causing a dark fiber link outage. This incident has impacted the Equinix Fabric circuits and virtual connections (VC) with OCI and GCP, resulting in service downtime. Equinix resolved the issue by switching the affected CSP circuits to another path, restoring services by 20:56 UTC on the same day. The service has been stable since then. The next step is to schedule the circuits' switch back to the original path.
Incident Number: INC0080174[Equinix Fabric - SP]

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