Link Failure (Equinix Fabric, Metro Connect)

The Dark fiber provider is still working to restore the path between SP2 and SP4. The path between SP1 and SP4 was restored since 08:20 UTC on March 31.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

The Dark fiber provider is still working to restore the path between SP2 and SP4. The path between SP1 and SP4 was restored since 08:20 UTC on March 31.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

The provider has restored one of the routes between SP1 and SP4, and the MC Unprotected circuits that use this path were reestablished at 05:20 BRT. The provider is still working on the section between SP2 and SP4. We will provide further updates as soon as we have relevant information
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

We would like to inform you that the dark fiber provider is still working to reestablish the links. New updates will be shared as soon as we have them.

Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

We would like to inform you that the dark fiber provider is still working to reestablish the links. The estimated time to reestablish the service has changed, the ETR is more 4 hours from now. New updates will be shared as soon as we have them.

Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

We would like to inform you that the dark fiber provider is still working to reestablish the links. The estimated time to reestablish the service has not changed, the ETR is approximately 4 hours. New updates will be shared as soon as we have them.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

We would like to inform you that the dark fiber provider is working on the necessary measures to restore the affected services. At the moment the estimated time to restore (ETR) is 6 hours. New updates will be shared as soon as we have them.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

We would like to inform you that the dark fiber provider is already on site and has already started the assessment to restore the affected links. There is still no estimated time for restoration (ETR). We commit to keeping you informed and will update as soon as we have new relevant information.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

We would like to inform you that the IBX team has already completed the necessary safety measures to re-energize the racks. However, there is still no estimated time for the restoration (ETR) of the affected provider's dark fiber links. In parallel, we would like to inform you that the engineering team is working on an alternative solution to restore services. We are committed to keeping you informed and will update as soon as we have new relevant information.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

The dark fiber provider's rack was affected by the fire and, as a result, was de-energized. The IBX team is currently assessing the water damage to the RPPs and is working to re-energize them as soon as all safety measures are ensured. At this time, there is no estimated time for restoration (ETR). We are committed to keeping you informed and will update you as soon as we have relevant information.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

The MC circuits became unavailable due to a small fire in a colocation area in SP4. The fire has now been contained, and the IBX team is currently focused on removing the smoke. All CRAH units are operational, and the temperature in the colocation center is stabilized within the SLA parameters. The IBX team continues to work to clear the smoke and re-energize the RPPs.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]

Metro Connect dark fiber link between SP1 and SP4 IBX went down at 12:19 h BRT on 30-MAR-2025.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.
Incident Number: INC0080090[Equinix Fabric - SP,Metro Connect - SP]