Outage in Equinix

Provider Issue (Metro Connect)

Resolved Major
September 13, 2024 - Started 6 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0055675
[Metro Connect - Asia-Pacific (MB)]
Components affected
Equinix MB - Mumbai
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/13/2024 09:24PM

SMC monitored that the dark fiber link has recovered since 03:05 hrs UTC. Investigation by provider found that there was a fiber cut near Bhundup Police Chowki due to road digging works for MMRDA Metro Station. The damaged fiber was restored and link has recovered.
Next Action: SMC will monitor the link stability..
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Incident Number: INC0055675[Metro Connect - Asia-Pacific (MB)]

IDENTIFIED 6 days ago - at 09/13/2024 04:42AM

SMC monitored that the dark fiber link has recovered since 03:05 hrs UTC. Investigation by provider found that there was a fiber cut near Bhundup Police Chowki due to road digging works for MMRDA Metro Station. The damaged fiber was restored and link has recovered.
Next Action: SMC will monitor the link stability..
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Incident Number: INC0055675[Metro Connect - Asia-Pacific (MB)]

IDENTIFIED 6 days ago - at 09/13/2024 01:53AM

Metro Connect dark fiber link between MB1 and MB4 IBX went down at 00:26 hrs UTC on 13-Sep-2024.
Unprotected Metro Connect circuits experience service interruption. Equinix engineers are investigating issue..
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Incident Number: INC0055675[Metro Connect - Asia-Pacific (MB)]

IDENTIFIED 6 days ago - at 09/13/2024 01:37AM

We are currently investigating this issue.
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Incident Number: INC0055675[Metro Connect - Asia-Pacific (MB)]

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