Outage in Etail Solutions

Remote Desktop Connectivity Issue

Resolved Major
December 06, 2023 - Started almost 2 years ago - Lasted about 18 hours
Official incident page

Incident Report

We will restarting remote desktop services at 3 PM CT/4 PM ET. Please finish your work and log off. This will not impact the Web UI.
Components affected
Etail Solutions EVP RDP Application

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/07/2023 02:48PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/06/2023 09:11PM

Services have restarted and we are monitoring for any issues.

IDENTIFIED almost 2 years ago - at 12/06/2023 09:00PM

The remote desktop services will reboot now. You will be disconnected. Service should be restored shortly.

INVESTIGATING almost 2 years ago - at 12/06/2023 08:43PM

We will restarting remote desktop services at 3 PM CT/4 PM ET. Please finish your work and log off.

This will not impact the Web UI.

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