Outage in EverTrue

Scheduled and manual EverTrue exports not generating as expected

Resolved Minor
October 06, 2025 - Started 24 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.
Components affected
EverTrue Exports

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/06/2025 04:57PM

This incident has been resolved.

MONITORING 24 days ago - at 10/06/2025 03:23PM

A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).

Please reach out to genius@evertrue.com if you have any questions.

INVESTIGATING 24 days ago - at 10/06/2025 03:10PM

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

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