Outage in EverTrue

EverTrue/ScheduleD Exports - Scheduled Exports not Delivered

Resolved Minor
November 17, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue that prevented some scheduled exports from completing on 11/15, 11/16 and today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Components affected
EverTrue Exports

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/17/2025 07:56PM

This incident has been resolved

MONITORING about 2 months ago - at 11/17/2025 04:12PM

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to genius@evertrue.com if you have any questions.

IDENTIFIED about 2 months ago - at 11/17/2025 03:51PM

We have identified an issue with the current fix and are working to resolve now. We apologize for the inconvenience and appreciate your patience as we work to fix.

MONITORING about 2 months ago - at 11/17/2025 01:50PM

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to genius@evertrue.com if you have any questions.

IDENTIFIED about 2 months ago - at 11/17/2025 01:36PM

The issue has been identified and we are working to implement a fix. Please reach out to genius@evertrue.com if you have any questions.

INVESTIGATING about 2 months ago - at 11/17/2025 01:22PM

We are investigating an issue that prevented some scheduled exports from completing on 11/15, 11/16 and today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

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