Outage in EverTrue

EverTrue Platform - Constituent Records Not Loading, Some Users Receiving Server Errors

Resolved Minor
December 15, 2025 - Started 13 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
Components affected
EverTrue

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/15/2025 08:01PM

This incident is resolved. If you have any questions, please reach out to genius@evertrue.com

MONITORING 13 days ago - at 12/15/2025 06:16PM

A fix has been implemented! Please perform a hard a refresh in the platform (command+shift+R on mac, CTRL +F5 on PC). We are continuing to monitor results for further issues.

MONITORING 13 days ago - at 12/15/2025 06:14PM

A fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you continue to experience issues with loading constituent records.

IDENTIFIED 13 days ago - at 12/15/2025 05:53PM

We have identified the issue and are working on a fix. If you have any questions, please reach out to genius@evertrue.com.

INVESTIGATING 13 days ago - at 12/15/2025 05:51PM

We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.

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