Outage in EverTrue

EverTrue Imports - Failures due to a critical error

Resolved Minor

January 13, 2026 - Started 14 days ago - Lasted 1 day
Official incident page

Incident Report

We are investigating an issue that is causing some automated imports to fail with this error code: Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

Components affected

EverTrue Imports

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 01/14/2026 08:22PM

This incident has been resolved.

MONITORING 14 days ago - at 01/13/2026 09:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 01/13/2026 02:46PM

We are investigating an issue that is causing some automated imports to fail with this error code:
Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again.

We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

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