Outage in EverTrue

EverTrue Imports - files uploaded via SFTP not appearing in ET importer

Resolved Minor

May 07, 2026 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected. We apologize for the disruption and are actively working toward a resolution. Please reach out to genius@evertrue.com with any questions.

Components affected

EverTrue Imports

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 05/08/2026 03:36PM

This incident has been resolved!

MONITORING 5 days ago - at 05/07/2026 04:40PM

We’ve identified the root cause and deployed a fix, and we’re actively monitoring to ensure stability. Manual uploads should no longer generate server errors, and SFTP imports are expected to process normally. Import notifications are currently being tested.

INVESTIGATING 5 days ago - at 05/07/2026 03:12PM

We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected.

We apologize for the disruption and are actively working toward a resolution. Please reach out to genius@evertrue.com
with any questions.

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