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Outage in Evolve IP

Users are not receiving the incoming call notifications on their Webex App for mobile

Resolved Minor
August 12, 2026 - Started 12 days ago - Lasted about 8 hours
Official incident page

Incident Report

Cisco is aware of an issue affecting incoming call notifications on the Webex mobile app, resulting in users not receiving notifications for incoming calls. Cisco’s technical teams are actively working to restore normal service. We will continue to monitor the situation closely and provide a further update as soon as more information becomes available. For the latest information, please refer to the https://status.webex.com/

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 08/12/2026 04:03PM

This incident has been resolved.

MONITORING 12 days ago - at 08/12/2026 01:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 08/12/2026 10:22AM

Cisco continues to investigate the issue; however, we are seeing signs of improvement. We will continue to monitor the situation closely and provide further updates as more information becomes available

IDENTIFIED 12 days ago - at 08/12/2026 09:20AM

Cisco engineers continue to work towards service restoration.

IDENTIFIED 12 days ago - at 08/12/2026 08:04AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 08/12/2026 08:03AM

Cisco is aware of an issue affecting incoming call notifications on the Webex mobile app, resulting in users not receiving notifications for incoming calls. Cisco’s technical teams are actively working to restore normal service.

We will continue to monitor the situation closely and provide a further update as soon as more information becomes available.

For the latest information, please refer to the https://status.webex.com/

Latest Evolve IP outages

Inbound Calling - UK - 12 days ago
Anywhere Portal issue - about 1 month ago
Anywhere Portal issue - 3 months ago

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