Outage in Exact System

Exact Online Premium – Scanning service not available (Global)

Resolved Minor
June 16, 2025 - Started 2 days ago - Lasted about 21 hours
Official incident page

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Outage Details

The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/17/2025 08:13AM

The issue has been resolved. This delay has now been resolved and the documents have been processed. Our apologies for the inconvenience.

MONITORING 2 days ago - at 06/16/2025 01:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 06/16/2025 11:24AM

The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Latest Exact System outages

Exact Online Premium – Scanning service not available (Global) - about 1 hour ago
Exact Online Jaarrekening – An error message appears when downloading report to financial statements new (NL) - about 2 hours ago
All Products – Issues with PSD2 bank links (all banks) (NL – BE) - about 3 hours ago
Exact Bouw - Issues in the link to Exact Online (Global) - about 20 hours ago
Exact Online - ABN AMRO statements may be missing since June 14th (NL) - about 20 hours ago

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