Outage in Exact System
Exact Online Fiscaal – Mandate requests and activations are rejected (NL)
Minor
May 18, 2026 - Started about 6 hours ago
Official incident page
Official incident page
Incident Report
You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
IDENTIFIED
39 minutes ago - at 05/18/2026 12:23PM
The issue has been identified. Due to a technical issue at Logius (Tax Authorities), the request or activation of a mandate is rejected with an error message. A fix is being implemented.
INVESTIGATING
about 6 hours ago - at 05/18/2026 07:27AM
You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
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