Outage in Exact
Issue with Integrated Payments through EXACT
Resolved MajorIncident Report
We are aware of an issue with integrated payments and are currently investigating the cause of the issue and a resolution.
In the meantime, you can still takes payments using 'standalone mode' by following this guide https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
We will update this page when we know more.
Thank you.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/15/2026 10:24AM
The cause of the payment integration issue has been identified. The cause was due to a Microsoft service update that caused an issue with a service known as the worker service. With this in mind, this may also affect other services such as Online Bookings.
This issue can be resolved by restarting this service. The best way to do this is to restart your Server machine. We recommend contacting your IT before restarting your server to make sure it is done safely and in line with your IT/Hardware setup.
INVESTIGATING
about 1 month ago - at 01/14/2026 04:58PM
We are aware of an issue with integrated payments and are currently investigating the cause of the issue and a resolution.
In the meantime, you can still takes payments using 'standalone mode' by following this guide https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
We will update this page when we know more.
Thank you.
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