Outage in Exact
Issues Effecting Patient Portal
Resolved MinorIncident Report
We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT.
Our development team are currently Investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/04/2026 10:57AM
The issue with Patient Portal has now been resolved. This was caused by a change in the Microsoft Azure system.
We are seeing SMS message for the 2FA system and forms moving as normal. Some patients may report this issue, this is likely due to them attempting to fill out forms during the outage, please have them try again now and if still failing send them a new link.
INVESTIGATING
29 days ago - at 04/02/2026 01:16PM
We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT.
Our development team are currently Investigating this issue.
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