Outage in Exact
SOE Connect
Resolved MajorIncident Report
We are currently investigating an issue with SOE Connect affecting all sites.
This may impact services in EXACT, including integrated payments (Dojo, Paymentsense, and Worldpay) as well as Prior Approvals for NHS Scotland.
In the meantime, please follow our guide on setting your payment terminals to Stand-Alone Mode, so you can manually enter payments into EXACT if required. https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/10/2025 03:12PM
This incident has been resolved.
MONITORING
5 months ago - at 12/10/2025 11:15AM
The Fix has been implemented, and we are seeing success from sites after restarting their exact. Please log out of EXACT and log back in, and test the affected services.
IDENTIFIED
5 months ago - at 12/10/2025 11:01AM
We have identified the root cause of the issue, and we are in the process of implementing a fix.
INVESTIGATING
5 months ago - at 12/10/2025 09:49AM
We are currently investigating an issue with SOE Connect affecting all sites.
This may impact services in EXACT, including integrated payments (Dojo, Paymentsense, and Worldpay) as well as Prior Approvals for NHS Scotland.
In the meantime, please follow our guide on setting your payment terminals to Stand-Alone Mode, so you can manually enter payments into EXACT if required. https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
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