Outage in Exact
Clinipad Issue
Resolved MinorIncident Report
We are currently receiving reports from EXACT customers that the CliniPad app is crashing on Apple/iOS devices.
Our teams are actively investigating the issue with the group responsible for CliniPad updates and are working towards a resolution.
In the meantime, some sites have reported success after updating their iPads to iOS 26 (or the latest version available to you).
If this does not resolve the issue, please continue to monitor this page for further updates.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/04/2025 10:43AM
The fixed version of the Clinipad App is now available on the Apple App Store (V2.3.1)
If you were experiencing issues with your Clinipads, please update or reinstall the app to resolve.
If this does not resolve your issue, please contact our support team through Live Chat.
IDENTIFIED
2 months ago - at 12/03/2025 09:57AM
The Clinipad App has been removed from the Apple App Store while we test a new fix.
Clinipad will be made available in the App Store again once testing has been completed.
IDENTIFIED
2 months ago - at 12/02/2025 12:58PM
We are currently receiving reports from EXACT customers that the CliniPad app is crashing on Apple/iOS devices.
Our teams are actively investigating the issue with the group responsible for CliniPad updates and are working towards a resolution.
In the meantime, some sites have reported success after updating their iPads to iOS 26 (or the latest version available to you).
If this does not resolve the issue, please continue to monitor this page for further updates.
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