Outage in Exact
Pearl AI not loading images taken today
Resolved MinorIncident Report
We are aware of an issue impacting Pearl AI, whereby some practices may be unable to see images taken today, and they will load up either a black screen or without the current images showing. Historical images are unaffected. Our engineers are investigating and working to restore full functionality.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 08/20/2025 05:03PM
This incident has been resolved.
MONITORING
6 months ago - at 08/20/2025 01:16PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 months ago - at 08/20/2025 10:41AM
We are aware of an issue impacting Pearl AI, whereby some practices may be unable to see images taken today, and they will load up either a black screen or without the current images showing. Historical images are unaffected. Our engineers are investigating and working to restore full functionality.
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