Outage in Exact

Online Booking Payments Error

Resolved Major

August 18, 2025 - Started 6 months ago - Lasted about 7 hours
Official incident page

Incident Report

We’re aware of an issue affecting our online booking payments system. Please do not enter deposits manually. If a deposit has already been processed manually for a missing appointment, please delete it. Our development team is actively investigating the cause of the issue and working on a resolution. Updates will be posted here as soon as more information becomes available. We appreciate your patience and understanding while we resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/18/2025 02:51PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 08/18/2025 07:30AM

We’re aware of an issue affecting our online booking payments system. Please do not enter deposits manually. If a deposit has already been processed manually for a missing appointment, please delete it.
Our development team is actively investigating the cause of the issue and working on a resolution. Updates will be posted here as soon as more information becomes available.
We appreciate your patience and understanding while we resolve this issue.

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