Outage in ExamSoft

Students Unable to Download Exams for Some Legacy users

Resolved Major
September 29, 2025 - Started 23 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently receiving reports of students being unable to download exams through Examplify. Our team is actively investigating this issue to restore normal service as quickly as possible. Please be assured that your exam content remains securely saved on your computer and will upload in full once connectivity is restored. This interruption does not affect the integrity of your answer file.
Components affected
ExamSoft Legacy Portal (examsoft.com/institutionid)

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/29/2025 04:01PM

This incident has been resolved.

MONITORING 23 days ago - at 09/29/2025 02:37PM

A fix has been pushed, we are currently monitoring.

INVESTIGATING 23 days ago - at 09/29/2025 01:39PM

We are currently receiving reports of students being unable to download exams through Examplify. Our team is actively investigating this issue to restore normal service as quickly as possible. Please be assured that your exam content remains securely saved on your computer and will upload in full once connectivity is restored. This interruption does not affect the integrity of your answer file.

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