Outage in Expel
Workbench Outbound Notifications Delay
Resolved MajorIncident Report
Expel is investigating an issue with Workbench notifications that may be preventing users from receiving outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie integrations since 19:30 UTC. We will provide an update by 21:30 UTC.
Components affected
Expel Email Expel Slack Expel Teams Expel Ticketing systems (via email, such as Jira) Expel PagerDuty Expel OpsgenieNeed to monitor Expel outages?
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 02/02/2026 10:33PM
The incident has been resolved, and all delayed notifications have been delivered. No customer data was lost, and SOC operations were not impacted.
MONITORING
5 days ago - at 02/02/2026 10:12PM
We are observing that delayed messages are starting to be delivered. We will monitor the backlog of delayed notifications and the health of the system. We will provide an update by 22:30 UTC.
IDENTIFIED
5 days ago - at 02/02/2026 10:00PM
Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:30 UTC.
IDENTIFIED
5 days ago - at 02/02/2026 09:41PM
Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:00 UTC.
IDENTIFIED
5 days ago - at 02/02/2026 09:15PM
We have identified the root cause as an issue with a 3rd party vendor. They are actively working on resolving the issue. We have confirmed that outbound notifications from Workbench have not been delivered to to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie since 19:30 UTC. These notifications are queued and will be re-sent when the issue is resolved. Alert ingestion is not affected. We will provide another update by 21:30 UTC.
INVESTIGATING
5 days ago - at 02/02/2026 09:00PM
Expel is investigating an issue with Workbench notifications that may be preventing users from receiving outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie integrations since 19:30 UTC. We will provide an update by 21:30 UTC.
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