Outage in Expel
Workbench Expel Alert Count Discrepancy
Resolved MinorIncident Report
Summary AI Generated
Expel experienced an issue where alert counts were incorrectly inflated for customers in the Workbench interface. The problem was resolved by switching to an alternative data source for statistics while the underlying issue with the main count data source was addressed. SOC operations and alert ingestion remained unaffected throughout the 25-minute incident, and no customer data was lost.
We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 05/13/2026 04:46PM
The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.
IDENTIFIED
23 days ago - at 05/13/2026 04:38PM
We have remediated the issue with Expel Alerts count being inflated for customers by shifting to a different source of statistics. We are working on fixing the underlying issue with our main source of count data. We will provide another update by 1pm EDT.
IDENTIFIED
23 days ago - at 05/13/2026 04:23PM
We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.
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