Outage in Expensify

Standard Amex Connection Import Paused

Resolved Major
October 16, 2023 - Started almost 2 years ago - Lasted 24 days
Official incident page

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Outage Details

Over the weekend, Amex made changes to their system which resulted in transactions being categorized under the wrong account name. Some transactions may be importing/appearing under another employee's account in Expensify. We have reached out to Amex and have temporarily paused importing transactions for standard Amex connections (this will not impact GL1025/Amex at Work commercial card connections).
Components affected
Expensify American Express
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/09/2023 03:46PM

Our team has removed the duplicate transactions that were incorrectly imported as a result of an Amex change on Oct. 16. If you find that any transactions are missing, or incorrect transactions are still associated with the wrong cardholder, please reach out to concierge@expensify.com

IDENTIFIED almost 2 years ago - at 10/31/2023 04:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 10/16/2023 04:04PM

Over the weekend, Amex made changes to their system which resulted in transactions being categorized under the wrong account name. Some transactions may be importing/appearing under another employee's account in Expensify. We have reached out to Amex and have temporarily paused importing transactions for standard Amex connections (this will not impact GL1025/Amex at Work commercial card connections).

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