Outage in Expensify

Some transactions may not be imported from third party company card connections

Resolved Minor
March 27, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We've identified an issue where some transactions may not be imported from a third-party card connection. This appears to affect only a very small percentage of customers at the moment. We advise affected customers to manually create the missing transactions in Expensify manually or via CSV. - https://help.expensify.com/articles/expensify-classic/expenses/expenses/Add-an-expense - https://help.expensify.com/articles/expensify-classic/bank-accounts-and-credit-cards/company-cards/CSV-Import
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/28/2024 11:48PM

This issue is understood to affect a tiny proportion of customers and we will continue to monitor internally. Further troubleshooting can be found at https://help.expensify.com/articles/expensify-classic/bank-accounts-and-credit-cards/company-cards/Troubleshooting

IDENTIFIED about 1 year ago - at 03/27/2024 09:16PM

We've identified an issue where some transactions may not be imported from a third-party card connection. This appears to affect only a very small percentage of customers at the moment.

We advise affected customers to manually create the missing transactions in Expensify manually or via CSV.
- https://help.expensify.com/articles/expensify-classic/expenses/expenses/Add-an-expense
- https://help.expensify.com/articles/expensify-classic/bank-accounts-and-credit-cards/company-cards/CSV-Import

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