Outage in Expensify
Chase Direct Connections - Card Import
Resolved Minor
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Outage Details
Components affected
Expensify ChaseLatest Updates ( sorted recent to last )
This incident has been resolved.
Chase has released a fix for the issue of importing new cards into Expensify. Please attempt to reauthorize the Chase connection by following the steps below:
1. Log into Expensify as a domain admin and head to Settings > Domain > Company Cards.
2. Click the "Import New Cards" button and follow the prompts to enter your Chase credentials. When you're done, you will be redirected back to Expensify.
3. Once you're back in Expensify, please try to assign one of the missing cards and let Concierge know if you still can't.
Chase has confirmed an issue with their connection that is blocking new Chase cards from appearing in Expensify for assignment. Chase will require work on their end to fix the issue and has provided Expensify a resolution ETA of early 2025.
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