Outage in Extensiv
Small Parcel: Error when generating labels - "Unable to fetch your request"
Resolved MajorIncident Report
Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.
Components affected
Extensiv Small Parcel SuiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/09/2026 10:06PM
This incident has been resolved.
MONITORING
9 days ago - at 04/09/2026 07:11PM
Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support.
INVESTIGATING
9 days ago - at 04/09/2026 07:02PM
Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.
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