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Outage in Extensiv

Intermittent OM UI Errors and Performance Issues

Resolved Minor
September 21, 2026 - Started 15 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM. Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.
Components affected
Extensiv Order Manager by

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/22/2026 03:56PM

This incident has been resolved.

MONITORING 15 days ago - at 09/21/2026 08:51PM

We have deployed a fix for the intermittent Order Manager (OM) UI errors and performance degradation. The fix has been released successfully, and we are closely monitoring system performance to confirm the issue is fully resolved.

Thank you for your patience while we worked to address this issue.

IDENTIFIED 15 days ago - at 09/21/2026 07:55PM

We are continuing to work on a fix for this issue and are closely monitoring system performance. We will provide another update within the next hour.

IDENTIFIED 15 days ago - at 09/21/2026 06:51PM

We have identified the issue contributing to the intermittent OM UI errors and performance degradation. Our team is actively working on the necessary fix while continuing to monitor system performance.

We will provide another update within the next hour or sooner if new information becomes available.

INVESTIGATING 15 days ago - at 09/21/2026 06:29PM

We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM.

Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.

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