F5 Distributed Cloud - Service Degradation - XC Console down - INC-20260224-441 #2

The F5 Distributed Cloud console continues to operate normally and remain in steady state. All other services remain fully operational. If you have any questions or concerns, please do not hesitate to contact our support team. This incident has been marked as resolved.

F5 Distributed Cloud team has mitigated the access issue. All services remain fully operational. Users can connect to the Console and all other services are operating normally. We will continue the proactive monitoring to ensure the stability of our services.

F5 is aware of continued intermittent impact to console availability. The Distributed Cloud Team is actively engaged on this issue and monitoring the availability of the Distributed Cloud Console. We will continue to update the status of the situation if it changes.

F5 is aware that the Distributed Cloud Console access issue reoccured. Currently access to the Distributed Cloud Console should be restored. The cause is identified and the same as previously communicated in INC-20260224-441 and we actively monitoring availability and working to ensure that this is mitigated properly to restore stability. There remains no impact to Traffic of Services.

This advisory is to inform you that we are currently investigating reports of service degradation affecting the XC console.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 02/24/2026, 18:45 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.