F5 Distributed Cloud - Service Degradation - Delay in Access Logs and Global Log Receiver - INC-20260904-504

We are pleased to confirm that the issue has been fully resolved.

All affected services have been restored and are operating normally, with no further impact anticipated. We sincerely appreciate your patience and understanding throughout the resolution process. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud

The issue affecting the Global Log Receiver and Access Log streaming has been fully resolved. All services are operating normally, and our teams have confirmed stable system performance.
We will continue to monitor the environment to ensure ongoing stability.

We appreciate your patience and support throughout this incident.

The issue affecting the Global Log Receiver has been successfully resolved. Access Log streaming is still in progress as part of the recovery process. Our teams are closely monitoring the environment to ensure continued stability and verify full service restoration.

Further updates will be provided as additional information becomes available.

We appreciate your patience and support throughout this incident.

F5 Distributed Cloud customers may experience a delay in Global Log Receiver and Access Log streaming. Our teams are actively investigating the issue. Please note that there is no traffic interruption, and all core Distributed Cloud Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting GLR.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 15:13 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.