Outage in F5 Distributed Cloud
F5 Distributed Cloud - Service Degradation - Brief Spike in 5xx Responses in Querétaro, Mexico - INC-20260929-518
Resolved MinorIncident Report
Summary AI Generated
On September 29, 2026, F5 Distributed Cloud experienced a brief spike in 5xx responses in the Querétaro, Mexico region caused by a service provider issue, lasting approximately 4 hours. Customer traffic impact was reported as minimal. The issue was resolved by 12:35 UTC, with services confirmed stable and functioning as expected.
The F5 Distributed Cloud team would like to inform you that we had noticed a brief spike in 5xx responses in Querétaro, Mexico and it has subsequently recovered. Please note that our services remain stable, and we will continue to monitor the environment to ensure reliability and stability.
If you have any questions or need assistance, please contact our Support team:
- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931
Thank you for your patience and understanding.
Sincerely,
F5 Distributed Cloud
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/29/2026 12:35PM
The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.
If you have any questions or need assistance, please contact our Support team:
- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931
Thank you for your patience and understanding.
Sincerely,
F5 Distributed Cloud
IDENTIFIED
3 days ago - at 09/29/2026 09:04AM
The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available.
Thank you for your understanding.
MONITORING
3 days ago - at 09/29/2026 08:29AM
The F5 Distributed Cloud team would like to inform you that we had noticed a brief spike in 5xx responses in Querétaro, Mexico and it has subsequently recovered. Please note that our services remain stable, and we will continue to monitor the environment to ensure reliability and stability.
If you have any questions or need assistance, please contact our Support team:
- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931
Thank you for your patience and understanding.
Sincerely,
F5 Distributed Cloud
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