F5 Distributed Cloud - Service Degradation - San Jose (SV10, b-SV10) Regional Edges - INC-20261107-542

F5 Distributed Cloud services in the SV10 and b-SV10 regions have been restored, and all systems are operating normally. Monitoring has confirmed stable performance, and this incident is now closed.

If you continue to experience issues, please contact F5 Support:

• Email: support@cloud.f5.com
• Phone: F5 Support phone numbers

The F5 Distributed Cloud team confirms that the issue affecting configuration processing across the SV10 and b-SV10 Regional Edges is fully resolved. Services remain stable and are functioning as expected. Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

The F5 Distributed Cloud team has identified an issue affecting configuration processing across the SV10 and b-SV10 Regional Edges. Traffic has already been rerouted to ensure ongoing service stability. Please note that Customer Edge (CE) sites connected to the SV10 region will experience a delay in configuration propagation during this period. Additionally, temporary reporting delays may cause tunnel metrics to display an incorrect down status.

All other services remain operational. Our engineers are actively working on a resolution, and we will share further updates as they become available.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)

This advisory is to inform you that we are currently investigating reports of service degradation affecting connectivity issues San Jose (SV10) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 03:48 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.